By Ann Marie Sabath, author of Business Etiquette

In the competitive world of business, the little niceties and social amenities – these things I call the half-percents – can mean the difference between simply existing and gaining the edge so necessary for success in today’s fiercely competitive business environment.  It’s important that 21st Century business etiquette is followed.

Think about the information that is often left out of voicemails that you receive. You can better appreciate the importance of following these tips. Here are four common annoyances that you should avoid when leaving a voice-mail:

1. Not leaving your full name.

Rather than being presumptuous, make it easy for the people you’re calling.  Even if you talk to the person on a regular basis, telephone etiquette recommends that you leave both your first and last names.  This added touch will prevent you from being confused with someone else with the same name.

2. Not leaving your telephone number.

No matter how many times you have talked with others, it is still in order to include your telephone number in the message.  By leaving your phone number, you will spare the person returning your call the extra step of looking up your number.  You may also get your call returned more promptly — especially if the person is returning calls from outside the office. (Editor’s Note: This is a personal pet peeve of mine. Please say your phone number slowly and distinctly. I am not impressed with how quickly you can say your number. I am writing it down, so say it slowly enough to allow for that. Thank you. –Ann)

3. Not leaving a clear and concise message.

Think before letting your fingers do the dialing.  Plan what you are going to say.  Your organization skills will be much appreciated by the person receiving your message.

4. Not leaving a time when you can be reached.

One of the many advantages of voice-mail boxes is the elimination of telephone tag.  If the nature of your message requests that you receive a call back, be sure to leave a time when you can be reached.

It’s the little things that count. Trite as this axiom might sound, nowhere does it hold more truth and power than in the competitive world of business. So be professional when leaving voice mail messages and gain that extra edge.

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Ann Marie Sabath is the founder of At Ease Inc., the 23-year old business protocol and development training firm. Her latest book is Business Etiquette, 101 Ways to Conduct Business With Charm and Savvy. Her other business development programs are a regular part of many organization’s Business Development programs.  Sabath also is the author of eight books on domestic and international etiquette.

Do you have an etiquette question? E-mail it to Sabath at sabath@ateaseinc.com or call her at 212-956-1807.

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